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Terms and Conditions

Policies, Terms and Conditions:


We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders, and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Cardinal Cap and Jacket Co. site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Order Acceptance Policy

Cardinal Cap and Jacket Co. will not reprint trademarked or copyrighted materials or logos, unless you are the copyright or trademark holder or have permission to use such copyrighted materials. Cardinal Cap and Jacket Co. will not print any items it deems to be lewd or offensive in nature and reserves the right to decline any such order.

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Cardinal Cap and Jacket Co. reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. If, at any time, Cardinal Cap and Jacket Co. declines an order, you will be notified of the reason(s) for the decline.


We now accept payments made to us through PayPal and adhere to the requirements of PayPal. This is offered to our customers who prefer to pay for their orders online using the security of PayPal. Customers are not required to have a PayPal account to order from us. Please note that any online payment notifications will reflect the company name as Cardinal Industries, Inc., which is our parent corporation.
Credit Cards

Cardinal Cap and Jacket Co. accepts all major credit cards as a means of payment online. We adhere to the policies of the credit card companies as well as our payment processor. If your card is declined for any reason, you need to contact your issuing bank to determine the reason for the decline. For security reasons, we cannot and will not discuss your payment information with banks or other authorities. We are not responsible for, nor do we control, their policies and requirements for submittal, authorization, and/or approval of payment information. Authorization, approval and processing are all executed by our card processor. Orders require payment in full at the time the order is placed.

Shipping Policy

Shipping Time

Orders are processed and shipped during regular working hours Monday through Friday, except for major holidays. Shipping and handling charges will be added to all orders. If you provide an incorrect address that results in additional charges levied against Cardinal Cap and Jacket Co., you will be charged for the additional fees. We ship using all methods allowable by UPS, FedEx and US Postal Service. However, we do not ship using the customer's account. Orders will be shipped on our account as "prepaid" to the carrier and will be billed to you on your invoice as part of your total charges. Orders usually ship when the product is completed. However, production or other problems beyond our control may cause a delay in fulfilling your order. In those cases, Cardinal will contact you with the option of partial shipment. You will receive a notice when your order has shipped. Orders for blank, undecorated jackets usually ship on the same day the order is received provided payment method is approved.

Consider any shipping or transit time offered to you by Cardinal Cap and Jacket Co. or other parties only as an estimate. We cannot guarantee when an order will arrive. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

We will ship your product as it becomes available, or as a complete order, whichever you choose. In the case of orders for blank, undecorated jackets, we will usually ship your order on the day the order is received if paid by a credit card and payment is approved. However, if you are ordering a decorated item, there may be times when the product you have ordered requires additional design/production which will delay fulfilling your order. We will keep you informed as to the status of your order. If ordering decorated products, you may not cancel your order after artwork has been prepared. Once an order has been submitted to production, it cannot be cancelled. A $45.00 cancellation charge will be assessed if the order is cancelled after artwork has been prepared.
Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping and handling charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt.


Cardinal Cap and Jacket Co. shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within VA. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.


Please inspect your order upon receipt. We will accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of receipt. Fulfillment mistakes that we make resulting in the shipment of an incorrect product to you will also be accepted for return 30 days from the date of receipt. Returns must be approved by our Sales Department and be accompanied by a Return Authorization Number.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, you will be notified of any such errors. Cardinal Cap and Jacket Co. will notify you of the problem. Cardinal Cap and Jacket Co. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Cardinal Cap and Jacket Co. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Cardinal Cap and Jacket Co. shall immediately issue a credit to your credit card account in the amount of the incorrect price


This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Cardinal Cap and Jacket Co. is not responsible for the operation of or content located on or through any such site.
Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Cardinal Cap and Jacket Co. is not responsible for the actions of third parties.


Copyright and Trademark Notice

This site is owned and operated by Cardinal Cap and Jacket Co. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Cardinal Cap and Jacket Co. Copyright © [2006-2014], ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Cardinal Cap and Jacket Co.’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Political Advertising

State and federal laws vary with regard to notices which must be printed and identification of those responsible for purchasing, publishing, or distributing political advertising. Be sure you submit correct copy to meet these requirements. Cardinal Cap and Jacket Co. cannot be responsible for the omission of or the inaccuracy of such copy.

Other Conditions
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Cardinal Cap and Jacket Co. signs them or not. Cardinal Cap and Jacket Co. reserves the right to make changes to this site and these Conditions at any time.
The terms, policies and conditions (collectively known as "Conditions") described above govern the use of this site (referred to as "Cardinal Cap and Jacket Co." or "site"). Your use and/or placement of any order indicate your acceptance of these Conditions. Cardinal Cap and Jacket Co. of VA.